Soft Skill Training
Soft Skill Training
Looking for a Soft Skills Training Institute that would enhance your Interpersonal Skill Sets? Soft Skills Training in Chennai at Aurguz Academy is a vital training program that enables the students to incorporate the essential Soft Skill which is mandatory for a workplace such as Effective Business Communication, Office Etiquettes, Personal and Professional Ethics, Social Graces, Dealing with Emotions, Emotional Literacy, Team Work, Conflict Resolution, and Time Management under the guidance of Expert Soft Skill Developers from the Corporate field with Certification.
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Course Syllabus
The Art of Effective Communication:
- Verbal Communication
- Probing Skills
- Open-ended Questions
- Close-ended Questions
- Counter-productive questions
- Paraphrasing
- Summarizing
- Probing Skills
- Listening
- Active Listening
- Reflective Listening
- Passive Listening
Business Etiquette and Personal Grooming:
- Making a Great First Impression:
- How to present yourself to people
- Greetings, Introductions
- The art of small talk – How to make proper introductions, Paying & Receiving
- Compliments, Small Talk & Networking
- Developing Your Professional and Personal Image
- Personal Hygiene
- Polish interpersonal skills
- Etiquette of Dressing:
- The do’s and don’ts in dressing
- Understanding various dress codes
- Clothes and Corporate Culture
- Conflict Resolution Process:
- Getting to the Root Cause
- Examining Root Cause
- Identifying the Benefits of Resolution
- Generating Options & Building a Solution
- Generate, don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into your Options
- Creating a Shortlist
- Choosing a Solution
- Managing Emotions – Enhancing Emotional Intelligence
- Keeping your cool
- Empathy
- Asking yourself empowering questions
- Usage of vocabulary and how it affects emotional states
- Moving from being reactive to being responsive
Interpersonal Communication:
To educate participants on tips and strategies those are followed by people with a high-level of interpersonal intelligence, for participants to start using in order to create powerful results in business relationships
- Starting and sustaining conversations that are engaging
- Handling conversations with the opposite sex
- Acknowledging differences
- Giving and receiving compliments
- Coming across as a positive person
- Avoiding bad conversational habits
Communicating Effectively at the Workplace:
To enable participants to effectively communicate in business situations they encounter on a regular basis
- Dealing with difficult people
- Dealing with negativity at the workplace
- Sharing knowledge at the workplace